Terms of service

1. General Information

IbtyBeautyLondon is a UK-based beauty brand offering eyelashes and coloured cosmetic contact lenses.
All orders are processed and shipped from the United Kingdom, and all transactions are charged in GBP (£).

2. Eligibility

By placing an order on our website, you confirm that:

  • The information you provide during checkout is accurate and complete.

3. Product Information

We aim to describe and photograph our products as accurately as possible.
Please note that colours may vary slightly depending on your device screen or lighting.
All products are subject to availability, and we reserve the right to modify or discontinue any item at any time.

4. Coloured Contact Lenses Disclaimer

Our contact lenses are cosmetic (non-prescription) and intended for fashion and aesthetic use only.
By purchasing, you acknowledge that:

  • You are responsible for ensuring you can safely wear contact lenses.

  • You will follow proper hygiene and lens care instructions.

  • IbtyBeautyLondon is not liable for any injury, irritation, or reaction caused by misuse or negligence.

Always clean and store lenses correctly and avoid sharing lenses with others.

5. Orders & Payments

  • All prices are listed in GBP (£) and include applicable UK taxes.

  • We accept major debit/credit cards, PayPal, and other secure payment methods available at checkout.

  • You will receive an order confirmation email once your purchase is completed.

  • We reserve the right to cancel or refuse any order suspected of fraudulent or unauthorised activity.

6. Shipping & Delivery

  • Orders are processed within 1–3 business days (excluding weekends and UK public holidays).

  • Delivery times vary based on the selected shipping method.

  • Once dispatched, IbtyBeautyLondon is not responsible for courier delays, lost parcels, or customs charges.

  • For full details, please visit our Shipping Policy.

7. Returns & Refunds

Due to hygiene reasons, we do not accept returns or exchanges on false eyelashes or contact lenses once opened or used.
If you receive a damaged or incorrect item, please email us within 7 days of delivery at IbtyBeautyLondon@gmail.com with your order number and photos of the product.

8. Intellectual Property

All content on this website — including logos, product images, designs, text, and graphics — is the property of IbtyBeautyLondon.
No content may be copied, distributed, or used without our prior written permission.

9. Limitation of Liability

To the fullest extent permitted by law, IbtyBeautyLondon is not liable for any indirect, incidental, or consequential damages resulting from:

  • The use or misuse of our products, or

  • Your access to or inability to use our website or services.

10. Privacy Policy

We respect your privacy and are committed to protecting your personal data.
For details on how we collect and use your information, please read our Privacy Policy.

11. Governing Law

These Terms are governed by and interpreted under the laws of England and Wales.
Any disputes shall be resolved in the courts of the United Kingdom.

12. Contact Us

If you have any questions or concerns regarding these Terms, please contact us at:

📧 IbtyBeautyLondon@gmail.com
📍 London, United Kingdom